New Service Bay App Coming Soon
Expand your AutoLoop Messaging™ capabilities and streamline processes between technicians and advisors with the all-new Service Bay app for iOS and Android. Service Bay will be launching soon and it’s going to make interaction between your team members easier and more efficient.
The Service Bay app enables technicians to upload photos, videos, and notes related to a specific RO which the service advisor can easily access within Messaging. This allows the advisor to then send the assets directly to the customer. This simplifies the process for the service advisor, and gets important information regarding a vehicle repair to the customer quicker.
Service Bay also gives technicians visibility into open ROs. They can select from a list, search, input a number, or even create one.
Not currently using Messaging?
Whether you’re a smaller operation that may not require a complete MPI package or just looking for a better way to connect with customers, Messaging and Service Bay work together to offer many benefits:
- Eliminate phone tag and downtime awaiting authorization by reaching customers quickly through text messaging
- Give your customers a direct line to the advisor handling their vehicle for a better service experience
- Drive more service revenue by helping customers visualize the repairs that need to be completed
- Reduce back-and-forth between your team by keeping them connected via two-way communication
More to Come
We’ll keep you updated on developments regarding the all-new Service Bay app and will let you know as soon as it’s available. If you have questions or are interested in Messaging, speak with your Performance Manager today.