AutoLoop’s Doug Van Sach Reveals Exclusive Insights of Using Digital Tools for Maximum Repeat Business at 2016 Fixed Ops Show
October 31, 2016
CLEARWATER, FL – October 31, 2016 – AutoLoop LLC, the leading provider of auto industry marketing and customer relationship management solutions that successfully drive the Sell, Service, Repeat cycle, today announced that Doug Van Sach, AutoLoop's Vice President of Analytics and Data Services, will speak at the 2016 Fixed Ops Magazine Conference & Expo to be held at the South Point Las Vegas Hotel from November 14 – 16.
A thought leader in the field of customer loyalty, Van Sach has built a career around the science of consumer behavior, using his insights to significantly advance client retention strategies in automotive and other industries. Through customer analytics, he improves digital and multi-channel acquisition, retention and loyalty programs across leading OEMs and dealer groups at AutoLoop.
Van Sach will present "Using Your Digital Tools for Maximum Repeat Business" at 1 p.m. on November 15 in Room 3 of the South Point Las Vegas Hotel. Based on AutoLoop's recently completed digital engagement study, his talk directly focuses on the challenges of marketing to younger car buyers and owners, as well as the digital solutions that address those challenges and help increase revenue.
"Our research found that Millennials want more digital interaction throughout their entire service experience, from initial appointments, price options, inspection results and status updates clear through to payment and checkout," said Van Sach. "Unfortunately for dealers, our research demonstrates they are not delivering on the digital expectations of Millennials, leading to dramatically lower referral and retention rates for younger consumers. Having the right tools to deliver this digital experience is absolutely crucial to a dealer's service business and long-term success."
"A disjointed, random blending of multiple products from various sources may actually be counterproductive", added Van Sach. "Even though certain products may work fine on their own for individual service components, a fully integrated approach that offers a totally seamless, cohesive experience is key for the best customer experience overall-and that, in turn, drives repeat business and increases profitability."
AutoLoop has created the industry's only true end-to-end, complete, single-vendor marketing and engagement solution for streamlining operations and boosting dealer revenue. With full product integration, dealers can seamlessly access, utilize, manage and customize program modules, ensuring a streamlined workflow and eliminating the need for multiple products from various vendors.
For more information, call 877-850-2010 or visit AutoLoop.com.
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Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher customer satisfaction ratings throughout the Sell, Service, Repeat cycle. With the AutoLoop Customer Engagement Suite-an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling and more-AutoLoop is the industry's first and only single-vendor, end-to-end marketing and engagement solution. An Inc. 500 company with nearly 50 million names in its database and over a billion individual communications initiated, AutoLoop is passionate about being America's best customer retention partner for progressive dealerships.