AutoLoop Partners With Infomedia to Revolutionize Service, Maximize Dealer Profitability
Innovative Collaboration Produces Groundbreaking Fixed Ops Suite to Debut at NADA 2016
CLEARWATER, FL – March 29, 2016 – AutoLoop, LLC, the leading provider of auto industry marketing and customer relationship management solutions, today announced its new partnership with global technology provider Infomedia™, a principal supplier of information solutions to the parts and service sectors of the international automotive industry.
As a result of the strategic collaboration between the two companies, AutoLoop's Fixed Ops Suite—the industry's first, and only, totally integrated, end-to-end service platform—now delivers multiple dealer advantages, including automatically updated VIN and OEM pricing data, instant parts availability and cost, exact-price quoting and real-time RO status updates. AutoLoop plans to debut the system's latest components during the NADA Convention & Expo at the Las Vegas Convention Center from March 31-April 3 at Booth #2957C.
"With almost three decades of pioneering after-sales solutions for global customers, Infomedia promises to be an invaluable resource for AutoLoop," said AutoLoop Chief Operating Officer Matt Rodeghero. "Their contributions to our Fixed Ops Suite have helped us turn a comprehensive customer scheduling solution into a complete, end-to-end platform that streamlines and expedites each step of the service process, allowing the dealership to optimize profit opportunities."
AutoLoop already offers many of the industry's foremost service solutions, including Book™, a 24/7 online customer scheduling system; SmartLane™, a robust, wireless check-in and walk-around tool; and Contact two-way SMS messaging. "By integrating additional functionality from Infomedia, AutoLoop's Fixed Ops Suite now allows dealers to immediately present precise, all-inclusive quotes to customers who are scheduling online or over the phone, or who are being checked in on the service drive." Rodeghero said. "And at every point along the way, the system alerts dealers to all possible profit opportunities."
Known for its expert analysis, scrupulous commitment to accuracy and ongoing product innovation, Infomedia’s information solutions are used by nearly 150,000 users around the world to accelerate profitability and enhance the customer service experience. "Incorporating Infomedia's considerable expertise and global experience is already proving to be a game-changer," said Rodeghero. "Dealers can now instantly generate quotes in the service lane with exact pricing for parts, labor, and tax rates to expedite check-in. They can also get real-time updates of customer statuses so their advisors are free to work with customers. The enhanced Fixed Ops Suite gives dealers so many more advantages—and we're excited about partnering with the Infomedia brand to continue that in the future."
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Since 2005, AutoLoop has helped automotive dealerships nationwide increase sales, improve client retention and achieve overall higher customer satisfaction ratings. With the AutoLoop Customer Engagement Suite -- an all-encompassing platform that includes everything from CRM and automated messaging to equity mining, service scheduling and more -- AutoLoop is the industry's first and only single-vendor, end-to-end marketing and engagement solution. An Inc. 500 company with nearly 60 million names in our database and over a billion individual communications initiated, AutoLoop is passionate about being America's best customer retention partner for progressive dealerships.
For over 25 years, Infomedia has been a leading supplier of information solutions to the parts and service sectors of the global automotive industry. With products that go beyond productivity to create greater business flexibility and software-assisted sales completion, our focus is providing dealers the benefit of real time information, where and when they need it. With more than 147,000 users of our products in more than 186 countries, our unique approach to technology and automotive parts and service selling is validated 24 hours a day.